Recommended Smart Device Settings

Ensure your smart device settings correspond with the following parameters:

Compatibility: For a list of smart devices and operating systems that work with the MY01 App check help.my01.io.

  • Before downloading and installing the app, make sure your mobile device meets or exceeds the minimum performance specifications. Additional information on the most up to date device requirements can be found at help.my01.io

  • The MY01 device uses Bluetooth Low Energy (BLE) technology specification 4.2 Ensure that the mobile phone uses BLE-compatible wireless technology.

  • Recommended: Access to your mobile device should be password protected.

Bluetooth

Enabling Bluetooth on your iOS Device

  1. Tap on Settings on your iPhone.

  2. Select General.

  3. Tap on Bluetooth.

  4. Toggle Bluetooth to On.

Enabling Bluetooth on your Android Device

  1. Tap Settings to open the Settings menu.

  2. Tap Date & Time.

  3. Tap Automatic.

  4. If this option is turned off, check that the correct Date, Time and Time Zone are selected.

Date & Time

Update Date & Time on Your iOS Device

  1. From your home screen, navigate to Settings.

  2. Tap General.

  3. Tap Date & Time.

  4. Make sure that the option Set Automatically is turned on.

  5. If this option is turned off, check that the correct Date, Time and Time Zone are selected.

Update Date & Time on Your Android Device

  1. Tap Settings to open the Settings menu.

  2. Tap Date & Time.

  3. Tap Automatic.

  4. If this option is turned off, check that the correct Date, Time and Time Zone are selected.

Signing up

To connect the MY01 device through Bluetooth to the MY01 App for the first time, users must follow these steps:

  1. Users are invited by their institution, and should follow the steps in the received email. Choose a secure password and confirm your account.

  2. Follow the link to install the MY01 Application from the Google Play or Apple App Store.

Signing In

  1. Open the MY01 Mobile Application.

  2. Login using the same credentials as entered in the web portal.

  3. If you’ve forgotten your password, click on reset password and follow the on-screen instructions.

Application Interface

The first page the user sees when logged in to the mobile application is a list of active Device IDs. An active device has been initiated (i.e. turned on) in the last 24 hours. To refresh the list of active devices, swipe down.

Settings

Connecting to the MY01 Device

Open the MY01 Mobile Application and pull down to scan for nearby advertising MY01 devices. Each entry in the list contains the unique MY01 Device identifier.

Verify that the unique identifier displayed on the application matches the one displayed on the MY01 device’s LCD top-left corner.

Tap on a device entry to connect to the MY01 device. If connecting for the first time, a Bluetooth pairing request will appear. Confirm that the pairing PIN displayed on the application matches the pairing PIN displayed on the MY01 device’s LCD. Click on the “Pair” button to confirm and connect.

Once connected to a MY01 device, a Bluetooth mark will appear next to the MY01 device's unique identifier. Pressure data transmission will begin shortly after connection.

Notes :

  • The application will try to automatically reconnect to nearby advertising devices. In certain cases the application won’t be able to connect automatically. For more information on what to do, refer to the troubleshooting section.

  • Only one phone can be connected to a device at a time.

  • If the application doesn't connect to the device, refer to the troubleshooting section for help. Active Device information

Active Device Information

Data Display

Warning : do NOT use the MY01 device or the MY01 Mobile Application for remote monitoring or for diagnosis.

Important : in order for the recorded data to be successfully transferred to the Cloud for later retrieval, the user MUST ensure that the MY01 device was connected to the mobile device.

Once the MY01 device has been successfully connected to the MY01 Mobile Application the graphing function can be accessed by pressing on the “Device of choice” section of the interface.

To change the display from portrait to landscape mode, simply rotate your mobile device by 90 degrees and the screen will automatically rotate.

Disconnecting from a MY01 Device

To disconnect from a MY01 device, slide the device entry to the left and click on the “Disconnect” button. The Bluetooth logo will disappear from the MY01 Device.

List of Inactive Devices

A list of the inactive devices that have been used in the past is shown and pressure measurements can be viewed.

Help Center/ FAQs

We have compiled a list of tutorials and documentation to help users and respond to any questions that should arise. The “Help Center” can be accessed from the Menu screen, located on the upper left of the Home screen.

Chat

Should you not find the required information on our help center we invite you to go to our chat system. A MY01 Representative can be contacted directly in the MY01 Mobile Application by pressing the “Chat” button on the upper right of the home screen.

Issue

Resolution

Application will not start

Delete and reinstall the app. Check for application updates in the applicable digital distribution platform (Application store & Play Store).

Application crashes

Close the application and restart the app. Check for application updates in the applicable digital distribution platform (Application store & Play Store).

Application cannot connect to a device Device does not appear in the device list, or does not appear in the “Ready to Connect” section

● Ensure the device is turned on and in the same room, within 4 meters of the mobile device.

● Ensure the device’s LCD is not displaying any warning.

● Ensure your mobile device has Bluetooth turned on.

● Ensure your mobile device has network connectivity Active / ON (WiFI or cellular connection).

● Ensure the device is not already connected to another app. Ensure that the Bluetooth logo is not displayed on the device’s LCD

● Refresh the device list by “pulling down”.

If the steps above are not successful. Close and restart the app. Check for application updates in the applicable application store.

Application cannot connect to a device When a device entry is pressed, the application displays the device’s pressure chart instead of connecting via Bluetooth.

Ensure the device entry appears in the “Ready to Connect” section before pressing it.

If the device entry is not in the “Ready to Connect” section, refer to “Device does not appear in the device list, or does not appear in the “Ready to Connect” section” above.

Application cannot connect to a device An error is displayed upon connection

● Ensure the device is turned on and in the same room, within 4 meters of the mobile device.

● Ensure the device’s LCD is not displaying any warning.

● Ensure your mobile device has network connectivity turned ON (WIFI or cellular connection).

● Open your mobile device’s Bluetooth settings and ”forget” the appropriate device.

● Connect by pressing the device entry under the “Ready To Connect” section of the active devices list.

If the steps above are not successful, close and restart the app.

Check for application updates in the applicable digital distribution platform (Application store & Play Store).

Cannot find a device turned on more than 24 hours ago.

● Ensure your mobile device has network connectivity (WIFI or cellular connection).

● Ensure the inactive devices list is currently displayed. Press the left tab on the main application screen.

● Refresh the device list by “pulling down”.

If not successful, it may indicate that MY01 service is undergoing maintenance or is unavailable. Please try again later.

Application displays “Bluetooth is off.”

Turn on Bluetooth on your mobile device. If not successful, close the application and restart it.

Application displays “Bluetooth is not supported on this mobile device.”

Ensure you are using a Bluetooth 4.2 compatible mobile device. For the latest list of compatible mobile device open the in-application help center or visit https://help.my01.io/

Application opens but cannot login

● Ensure your mobile device has network connectivity (WIFI or cellular connection).

● Try to re-enter your credentials. You can use the “eye” icon to reveal your password before submitting.

● Press the “Forgot Password?” button on the login screen or open https://gateway.my01.io/account/reset/request using a web browser.

Application displays “Mobile device not secure” when started.

Indicates that your mobile device is not protected by a passcode. You can configure a passcode in your mobile device’s security settings.

Application displays “Server unreachable”

● Ensure your mobile device has network connectivity (WIFI or cellular connection).

If not successful, it may indicate that MY01 service is undergoing maintenance or is unavailable. Please try again later.

Technical Issues Paper

IFU manuals are available upon request free of charge. If you want to request a paper copy of the IFU, please email help@MY01.io or call +1 (888) 394-1683.

For bug reporting, technical difficulties, or any related quality issues, please contact help@MY01.io or call +1 (888) 394-1683.

For additional resources, visit help.my01.io A MY01 representative will deal with any quality issues related to hardware or software functionality in a timely manner.

Logging Out

Once users have finished using the MY01 device, they can log out of the mobile application by tapping opening the “Menu” and clicking on “Log Out”.

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